Shipping Policy

Our Shipping Partners: UPS, FEDEX & Freight Club

Order Confirmation

Once your order is placed, you will receive an order confirmation email. This confirms that your order has been received and your payment has been pre-authorized. We then contact our suppliers to verify stock availability.

  • If your item is in stock, we will process the payment and prepare the order for shipment.

  • If your item is on backorder or unavailable, we will void the pre-authorization and notify you by email.

Order Shipment

If your order is in stock, it will typically ship within 1–5 business days. Once shipped, tracking information will be sent to the email address you provided at checkout.

If you do not receive tracking details within six business days, please contact us:

Email: contact@curatedoutdoorspaces.com
Phone: 888.519.8762

We currently ship within the United States only.
(Some products may be available for shipment to Canada if checkout allows a Canadian address.)

Shipping Options

All orders include free curbside delivery unless otherwise noted.
Typical delivery time is 5–15 business days after the order ships.

Shipping & Freight Details

Most large items ship via freight carriers. Smaller items may ship via UPS or FedEx.

  • Custom or made-to-order products may have longer lead times.

  • Title and ownership transfer at the time the product ships from the warehouse.

Shipping Notifications

Once your order ships, you will receive an email including:

  • Carrier name

  • Tracking number

  • Delivery instructions (if applicable)

Freight deliveries to residential addresses or locations without a loading dock will include:

  • Liftgate service

  • A scheduled delivery appointment
    The carrier will call to arrange a delivery window. We also recommend calling the carrier to confirm the appointment.

Delivery Requirements

To avoid re-delivery fees:

  • Someone must be present during the scheduled freight delivery.

  • For business deliveries with a loading dock, the receiving party must be available during business hours.

If you have limited access (narrow streets, gated areas, steep hills, etc.), please notify us when placing your order. If a truck cannot deliver due to limited access and re-delivery is required, the customer is responsible for any associated fees.

Unloading the Product

Freight deliveries are curbside unless a different service is purchased in advance.

  • Drivers do not move items inside the home or to a specific location.

  • A liftgate lowers the delivery to ground level, but does not include relocation beyond the curb.

Inspecting for Damage

Upon delivery, you must inspect the shipment before signing:

  1. Check packaging and product for damage.

  2. If damage is visible, write the details on the delivery receipt before signing.

  3. Take photos of the damage and packaging.

  4. Email photos to contact@curatedoutdoorspaces.com within 24 hours of delivery.

Once a shipment is signed “clean,” damage claims cannot be filed.

If Damage is Found

Do NOT refuse delivery.
Accept the item, note the damage on the delivery receipt, and contact us.

We will file a freight claim and arrange replacement parts or a replacement unit.
Refused deliveries may incur return shipping costs and restocking fees.

Additional Fees

The customer is responsible for any extra shipping accessorial charges not requested at checkout, including:

  • Re-delivery fees

  • Storage fees

  • Inside delivery

  • Change of address after shipment

  • Limited access delivery surcharges

Lost or Delayed Freight

Freight carriers may require up to 10 business days to trace lost shipments.
Once confirmed lost, we will send replacement items.

Questions or Changes?

We are here to help with order updates, delivery coordination, and product support.

Email: contact@curatedoutdoorspaces.com
Phone: 888.519.8762