Cancellations:
Cancel free within 7 days before dispatch. After 7 days or post-shipping, a 15% restocking fee applies. Cancellations after dispatch also incur return shipping costs.
Missing or Damaged Items: Inspect all packages on delivery. Report missing, incorrect, or damaged items within 48 hours with photos.
Returns & Replacements:
Products must be returned in original, unused condition. Modifications or damage void eligibility. Hansø covers return shipping for faulty or incorrect products; returns due to change of mind are customer’s responsibility.
Refunds: Issued after inspection, minus delivery fees and a 15% restocking fee.
100-Day Trial: Return any product within 100 days in new, unused condition for any reason
Order Cancellations
Orders may be canceled before shipment. Once shipped,
our standard return policy applies.
Refused Shipments
Refused or undeliverable shipments will incur all shipping charges plus a 20% restocking fee.